AI receptionist for electricians: from 'are you free?' to booked
Agentric Team ·
Electricians share the trades dilemma — hands busy, phone ringing — with a twist: the enquiry mix spans £60 light fittings and £3,000 rewires, and the triage between them is exactly what a receptionist is for.
The electrician enquiry mix
- Quote requests — "how much to add a socket?", "price for an EICR?" — high volume, highly answerable with honest pricing.
- Certification questions — "are you NICEIC registered?", "do you do landlord certs?" — yes/no questions that FAQ perfectly.
- Availability — "can anyone come this week?" — checks the diary, books it.
- The actual emergencies — "power's out in half the house", "burning smell from the fuse box" — escalate immediately per your rules.
What the AI does with each
Pricing questions get real answers from your FAQ ("EICR for a 3-bed from £150; certificate same day"). Availability questions become bookings. Certification questions turn into trust-building answers plus a prompt to book.
The emergencies follow your escalation rules — "burning smell / total power loss → my mobile now" — with sensible safety advice in the interim ("switch off at the consumer unit if safe").
The EICR/landlord opportunity
Landlord electrical certificates are recurring revenue gold — annual EICRs across a letting portfolio. These enquiries come from organised people who often email/chat rather than call — exactly where the web widget and landing page shine. The assistant quotes the cert price, books the visit, and captures the portfolio size ("how many properties?") for you to see the real opportunity.
Knowledge base priorities for electricians
- Certification scheme and number — the #1 trust question.
- Pricing for the standard jobs: EICRs, socket installs, consumer unit upgrades, call-outs.
- "Do you do X" boundaries — domestic only? Commercial too? EV chargers?
- Emergency escalation rules.
- Coverage area — precise.
The commercial reality
The electrician who answers wins — and for a £2,500 rewire quote, "whoever picked up" is a heavy factor. An assistant that answers every call, quotes credibly and books the survey is competing at the level of the firms with office staff.